As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.
We take the responsible service of alcohol seriously. In accordance with the Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain liquor on behalf of, a person under the age of 18 years. We will therefore request to see your valid ID when you come to pickup your order. When placing an order with The Prince via the website or via phone, you confirm that all the details that you have provided in completing the order and offer to purchase are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over for any liquor purchases. If you do not confirm that you are 18 years or over for liquor purchases, your order will not be processed.
You agree that we may rely on any person who is sent to collect the order that you placed, and who takes receipt of your ordered products, as being authorised for that purpose.
We will not allow pickup of your order if we consider any pickup circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our staff to be under the influence of alcohol or drugs, or, for orders containing alcohol under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).
We may not allow pickup of any order containing alcohol if any of our requests for verification (such as proof of identity or age) are not met.
We will endeavour to have your order ready for pickup within the times nominated at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, pickup times may be longer than times nominated for.
For food orders, if we prepare your meal and you fail to collect it we will not provide any refund.
The Prince will not be responsible for any loss or deterioration which occurs subsequent to pickup due to non-timely collection or otherwise. Please select your meals carefully as no refund or exchange will be given if you change your mind after ordering.
If you did not love your meal then please let us know. We will replace or refund your order and make sure that your next experience with us is a great one! Please be aware that while we do everything from our end to complete this refund as soon as possible, it may take up to 10 business days for the refund to be processed, depending on your financial institution and the transaction type (ie Credit card, Paypal).
For bottleshop products, if you change your mind or wish to cancel your order, we will provide a refund or exchange on unopened purchases (excluding fresh growler or squealer products) within 7 days. Simply return the item to us along with proof of purchase and we will process the transaction.
We only accept online payment by providing your credit card details during checkout on our secure site. We will process your order payment using your credit card details for the value printed on the tax invoice we provide with your delivery. All transactions are sold and processed in Australian dollars (AUD). We accept both Visa and Mastercard only on this secure site.
Credit card details are handled by a third party payment gateway (EWay), and The Prince will never save your actual card details.
For the avoidance of doubt, The Prince will not in any circumstance be liable to you, or any third parties, for any loss or damage you may suffer arising from credit card fraud or identity theft.
We respect your right to privacy and we aim to ensure you have a trustworthy experience with us, including when using our websites, visiting our venues and booking with us. We understand that you care about how your personal information is used by us, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle your personal information that you entrust to us.
“Personal information” is information or an opinion that is capable of reasonably identifying you, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
This section sets out the ways in which we may collect or generate personal information concerning you, as well as other information which may not identify you personally.
By visiting and using our website, you or your computer or device may provide personal information and other information. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; geolocation data if your device is geolocation enabled; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.
Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; by filling in any field or form on a website; by posting on any of our social media channels; by posting on any forum referencing us; by filling in any printed form we provide you; by e-mail; from documents you provide; and from updates to any information you provide from time to time. This includes when you: register or subscribe for any service, account, or loyalty program; purchase a gift certificate or make an enquiry or booking whether in person, by phone, through our websites or otherwise; purchase tickets to any event we organise; send us your comments or suggestions; subscribe to any newsletter or other publication; and request sales and advertising information, including brochures. If you do not provide us with your personal information, we may be unable to provide you with the information you require or make a booking on your behalf.
We may obtain personal information concerning you from third parties, including from: people making enquiries or bookings on your behalf, providers of any meetings or event services which are enquired about or booked with us, and people referencing you in posts on our social media channels. Our online booking system is provided by a third party. We collect the personal information you provide in respect of a booking made via this system, such as your name, email address and phone number.Our online ordering system is also provided by a third party. We collect the personal information you provide in respect of purchases through this system such as your name, email address and phone number.
Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our website. Therefore, when you visit our website anonymously, details are recorded about your visit, such as time and date, pages accessed and time spent on the website, in addition to the matters described above. This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information. You should note that accepting cookies is required if you want to view our websites, because they are essential for our site administration and security. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions. If you reject all cookies, you may not be able to use our website.
This section summarises the types of personal information that we process:
Personal information collected may include, for example, your name, age, photograph, gender, address, phone number, fax number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual. For example, you may be requested to provide ID when visiting one of our venues.
If you are an individual associated with a business or other organisation that is our customer, then your personal information may include the following information that we link to you: business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.), your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent), and your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).
Information collected or generated out of any surveys we conduct.
Feedback or content submitted by you in relation to services we provide.
Information collected or generated out of any competitions or promotions we run. Our competitions and promotions are usually subject to their own terms and conditions, which may also address additional privacy matters.
Information concerning any accounts, registrations, or memberships with us, or participation in any loyalty program.
Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking enquiry, or performance of any contract.
Any information (including your social media user details, feedback, comments and photos) you post on our social media channels or any forum which relates to us.
We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of information we collect will depend on how you interact with our website. This information may include: your IP address (a unique identifier allocated to your computer or device for your connection to the internet); your computer or device details (PC, tablet, smartphone, watch etc.); the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using; your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc); your time-zone and geolocation data; your browser plug-ins; any web-page you came from, identified as the referrer web page address by your web browser; cookies; page response times; download errors; pages and parts of pages you visit; usage you make of our websites, including enquiries and searches undertaken, and registrations for accounts, forums etc.; services and products you viewed; length of visit to our websites and pages; page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs). This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous.
This section sets out the uses which we make of your personal information:
To operate and provide the booking, ordering, and other services, facilities and functions of our websites. This includes customising your online experience by providing you with more relevant online offers and updates.
To provide information to you about our websites, systems and services, including to respond to booking enquiries and searches for restaurants, meetings, events or weddings, and to keep you updated generally.
To enable you to make bookings, redeem gift certificates and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you, and to process any transactions authorised or made with us which relate to you.
To collect and make payments due and administer our accounts.
To communicate with you concerning any enquiries, bookings, hospitality services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
To keep internal records and maintain reasonable archives, including in respect of enquiries, bookings, contracts, hospitality services, and complaints.
To analyse, audit, provide, operate, administer, maintain and improve our business, websites, systems, and services; to carry out surveys and analyse the results; to run promotions and competitions; for security purposes at venues; to prevent fraud and/or identify and investigate suspicious transactions; to undertake product or customer research/development; to assist us in and help us to improve our sales, editorial, advertising and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, sub-contractors and suppliers. For example, we may use your personal information to help us profile how our customers generally are using our websites. We may also use this information to ascertain interests so that we can better tailor our business offerings.
To carry out direct marketing to you. See below for further information.
Use of Reviews: By submitting UGC to our websites by electronic mail, posting on our website or otherwise, including any reviews, questions, comments, suggestions, ideas, photos or the like contained in any submissions (collectively, “Submissions”), you grant The Prince and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.
Use of User Generated Content (UGC): By submitting UGC to our social media channels or website you grant us a non-exclusive licence to use the Submissions you add to our website. For example, we may use this information in any of our brochures or for our campaigning purposes or marketing materials.
To meet our legal obligations including, for example, to comply with licensing requirements under the Liquor Act 2007 (NSW).
Anything you have specifically consented to
Any purpose for which we have obtained your consent.
We do not use or disclose your personal information for direct marketing purposes unless we have obtained your consent to this, such as through an opt-in tick box on any form or website of ours.
Where you have consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, adverts and promotions relating to hospitality services we provide. We give you options wherever necessary and/or practical. Such choices include:
You have the right to ask us to stop using your personal information to carry out direct marketing to you. To opt-out of receiving direct marketing from us, please follow the instructions detailed at the bottom of all our email marketing communications or email us at email@example.com In any e-mail you send, we would ask you to insert “unsubscribe” as the subject heading.
For example, your personal information may be shared with: third parties who provide us with data analytics, marketing and market research services that we use to shape our business strategies and marketing campaigns; suppliers of services, such as live entertainment or audio-visual services when used at functions at our venue, such as weddings; ticketing service providers; our professional advisers, such as lawyers and accountants; payment system operators, for example, merchants receiving payments; our existing or potential agents or business partners, such as companies we enter into arrangements with for the operation of events at our venue; sponsors or promoters of any competition that we conduct via our services; anyone to whom our assets or businesses (or any part of them are transferred); specific third parties authorised by you to receive information held by use; and /or other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
The Prince operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.
We keep your personal information for so long as reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you.
We process your personal information in accordance with the following privacy law(s): the Australian Privacy Principles contained in the Privacy Act, 1988 which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information. Our regulator is the Office of the Australian Information Commissioner (OAIC) (http://www.oaic.gov.au/).
We also comply generally with the laws of Australia in relation to the processing of your personal information, and not any other laws.
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected. However, in order to maintain the accuracy of your personal information, we rely on the quality of the personal information you provide to us.
If you would like to access, update or correct any of the personal information we hold about you, you may do so using the Contact Details below and informing us that you wish to access or correct your personal information.
There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.
Once we receive your request for access or correction, we will endeavour to respond to your request within a reasonable period after the request is made. We may also charge reasonable costs for responding to your request.
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please contact us using the Contact Details below and inform us of the nature of your complaint.We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.
This Policy is subject to the law of Australia. You may obtain further information regarding privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.oaic.gov.au/.